CAD Software Support Engineer
Location: Bedford, MA

Software Support Engineers work on all technical aspects of the software including implementation projects, customer training and after sales technical support services. This variation creates a diverse, interesting and challenging work environment. The ideal candidate will have previous experience in implementing and using advanced CAD software in engineering or architectural applications.

• Provide technical support to users of Argos/Vertex CAD and product data management software by telephone, email and on-site.
• Follow and manage problem resolutions from initial report to completion.
• Conduct basic and advanced user training courses.
• Adjust and develop customized system implementations by application development tools and database settings.
• Develop a good understanding of customer requirements and their operational processes.
• Actively manage customer support issues and advocate client needs working together with software development during problem resolutions.
• Monitor technical issues that arise during training, implementation and technical support calls, and address the appropriate actions and resources to resolve.
• Responsible for recognizing client issues and escalating them to appropriate company resources
• Ability to manage your own time and actions, and to execute project completion for customer satisfaction.
• Assist software development with testing, research, and resolution of issues involving the use and implementation of software.

• 4 year Engineering/Architectural degree or equivalent experience
• Troubleshooting and problem solving skills with the ability to interpret technical questions
• Previous CAD experience in building design and/or product design applications
• Ability to multitask and prioritize workload
• Ability to work in a team environment as well as independently
• Must be able to work in fast paced, demanding client environments
• Good oral and written communication skills
• Travel required up to 30%

Plan Service Engineer
Location: Bedford, MA

Argos plan service department generates architectural and engineering drawing sets and estimates using Vertex BD software. A working knowledge of residential and/or light commercial construction practices together with CAD experience is essential for this position.

• Architectural plan input and drawing set generation
• Setup libraries and construction rules to customer specific requirements
• Generate complete architectural drawing sets
• Generate complete construction plans and material estimates
• Ability to manage your own time and actions, and to execute project completion for customer satisfaction

• 4 year Engineering/Architectural degree or equivalent experience in construction industry.
• A thorough knowledge in production of residential or light commercial architectural and engineering plans and drawings.
• A team player with focus on attention to detail.
• Experience in using a CAD system in architectural/engineering production environment.
• Must have knowledge of construction and/or homebuilding industry techniques and practices.
• Past experience in working for a homebuilding company or an architectural plan service company is a plus.
• Customer service skills, including excellent phone skills and the ability to resolve problems and conflicts.
• Self initiative and capacity manage large plan input projects proactively.
• Excellent troubleshooting and problem solving skills with the ability to interpret complex technical issues.
• Ability to multitask and prioritize workload.
• Ability to work in a team environment as well as independently.
• Travel required up to 30%

Sales Consultant
Location: Bedford, MA and other locations

Responsible for selling/marketing software and related services to the building industry. The primary target market is homebuilding industry. This requires a professional and consultative solutions sales approach and a capability to understand customers’ processes and requirements, working knowledge of product features, benefits, and technical capabilities; together with excellent sales skills. The individual will be required to answer inquiries on the products features, benefits, and technical specifications; manage relationships with customers within a given geographical territory; generate prospective customers through cold calling; mail marketing/sales literature to prospective clients; attend trade shows; and provide product demonstrations.

• Sales of Vertex BD software systems to homebuilding companies.
• Marketing and lead generation activities.
• Demonstrate product capabilities to prospective clients on-site and through internet.
• Consult prospective customers in improving their practices and operations with our technology.
• Negotiate pricing and implementation contracts.
• Manage customer relations and after-sales activities.
• Advice development in understanding customer and market requirements and future needs.
• Follow and manage customer projects from initial lead to completion.
• Ability to proactively manage your own time and actions, and to execute sales process to successful completion.

• Bachelor’s degree or equivalent experience in engineering or business related field.
• Should have knowledge of construction and/or homebuilding industry techniques and practices.
• Previous sales experience.
• Customer management skills.
• Excellent troubleshooting and problem solving skills with the ability to interpret technical and business questions.
• Ability to work in a team environment as well as independently.
• Must be able to work in fast paced, demanding client environments.
• Travel required up to 70%