Employment
Argos Systems, Inc., the leader in automated software solutions for the building industry, invites those individuals that are looking for a challenging
opportunity and personal satisfaction to explore a satisfying
career with the Argos team. Our products provide "solutions with a commitment." We help the customer streamline
their operation by providing a 'hands-on' approach.
Please send resumes and cover letters to:
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CAD Software Support Engineer
Location: Bedford, MA
Software Support Engineers work on all technical aspects of the software including implementation projects, customer training and after sales
technical support services. This variation creates a diverse, interesting and challenging work environment. The ideal candidate will have previous
experience in implementing and using advanced CAD software in engineering or architectural applications.
Responsibilities:
- Provide technical support to users of Argos/Vertex CAD and product data management software by telephone, email and on-site.
- Follow and manage problem resolutions from initial report to completion.
- Conduct basic and advanced user training courses.
- Adjust and develop customized system implementations by application development tools and database settings.
- Develop a good understanding of customer requirements and their operational processes.
- Actively manage customer support issues and advocate client needs working together with software development during problem resolutions.
- Monitor technical issues that arise during training, implementation and technical support calls, and address the appropriate actions and resources to resolve.
- Responsible for recognizing client issues and escalating them to appropriate company resources
- Ability to manage your own time and actions, and to execute project completion for customer satisfaction.
- Assist software development with testing, research, and resolution of issues involving the use and implementation of software.
Qualifications:
- 4 year Engineering/Architectural degree or equivalent experience
- Troubleshooting and problem solving skills with the ability to interpret technical questions
- Previous CAD experience in building design and/or product design applications
- Ability to multitask and prioritize workload
- Ability to work in a team environment as well as independently
- Must be able to work in fast paced, demanding client environments
- Good oral and written communication skills
- Travel required up to 30%
Plan Service Engineer
Location: Bedford, MA
Argos plan service department generates architectural and engineering drawing sets and estimates using Vertex BD software. A working knowledge of
residential and/or light commercial construction practices together with CAD experience is essential for this position.
Responsibilities:
- Architectural plan input and drawing set generation
- Setup libraries and construction rules to customer specific requirements
- Generate complete architectural drawing sets
- Generate complete construction plans and material estimates
- Ability to manage your own time and actions, and to execute project completion for customer satisfaction
Qualifications:
- 4 year Engineering/Architectural degree or equivalent experience in construction industry.
- A thorough knowledge in production of residential or light commercial architectural and engineering plans and drawings.
- A team player with focus on attention to detail.
- Experience in using a CAD system in architectural/engineering production environment.
- Must have knowledge of construction and/or homebuilding industry techniques and practices.
- Past experience in working for a homebuilding company or an architectural plan service company is a plus.
- Customer service skills, including excellent phone skills and the ability to resolve problems and conflicts.
- Self initiative and capacity manage large plan input projects proactively.
- Excellent troubleshooting and problem solving skills with the ability to interpret complex technical issues.
- Ability to multitask and prioritize workload.
- Ability to work in a team environment as well as independently.
- Travel required up to 30%
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Sales Consultant
Location: Bedford, MA and other locations
Responsible for selling/marketing software and related services to the building industry. The primary target market is homebuilding industry.
This requires a professional and consultative solutions sales approach and a capability to understand customers’ processes and requirements,
working knowledge of product features, benefits, and technical capabilities; together with excellent sales skills. The individual will be
required to answer inquiries on the products features, benefits, and technical specifications; manage relationships with customers within
a given geographical territory; generate prospective customers through cold calling; mail marketing/sales literature to prospective clients;
attend trade shows; and provide product demonstrations.
Responsibilities:
- Sales of Vertex BD software systems to homebuilding companies.
- Marketing and lead generation activities.
- Demonstrate product capabilities to prospective clients on-site and through internet.
- Consult prospective customers in improving their practices and operations with our technology.
- Negotiate pricing and implementation contracts.
- Manage customer relations and after-sales activities.
- Advice development in understanding customer and market requirements and future needs.
- Follow and manage customer projects from initial lead to completion.
- Ability to proactively manage your own time and actions, and to execute sales process to successful completion.
Qualifications:
- Bachelor’s degree or equivalent experience in engineering or business related field.
- Should have knowledge of construction and/or homebuilding industry techniques and practices.
- Previous sales experience.
- Customer management skills.
- Excellent troubleshooting and problem solving skills with the ability to interpret technical and business questions.
- Ability to work in a team environment as well as independently.
- Must be able to work in fast paced, demanding client environments.
- Travel required up to 70%
| Argos Systems, Inc. is an Equal Opportunity Employer.
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