Customer Support

You don't have to be on your own. Our Support and Maintenance program gives you direct access to our team of Software Support Engineers. As part of the Vertex Systems group of companies, our engineers work closely with the software developers and are able to research questions and issues quickly utilizing the Vertex BD source code. We provide support assistance via phone, email, and online web conferencing with GoToMeeting from Citrix Online. We also provide software updates and annual upgrades as part of this service.

As always, Vertex BD upgrades and upgrade services are FREE OF CHARGE for everyone actively participating in our Support and Maintenance program, including all software rentals!

For details or to report a problem, please call (781) 271-9111 or email us at:

Truss Layout Tutorial Video

This video shows the basic procedure for generating a truss layout in Vertex BD.

User Tips

Stay updated with helpful tips from our engineers and Vertex BD users from around the globe.

FTP Login

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